These Terms of Service (“Terms”) govern use of the CredSetu application, operated by CredSetu Technologies Private Limited (“CredSetu”, “we”, “us”). By creating an account you agree to be bound by these Terms. If you do not agree, do not use the application.
1. Eligibility and Account Registration
You must be at least 18 years old and capable of entering a binding contract under the Indian Contract Act, 1872 to register. Date of birth is verified at registration; applicants under 18 are not permitted to register. Merchants are responsible for the accuracy of all data entered into the platform, including customer transaction records.
2. What CredSetu Is — and Is Not
Trust Score and no-financial-advice disclaimer
Trust Scores and Trust Band guidance are informational indicators based on merchant-reported data. They are not credit scores, credit information, or credit ratings as defined under the Credit Information Companies (Regulation) Act, 2005. They do not constitute financial advice, credit recommendations, or guarantees of repayment, and must not be treated as the sole basis for any credit decision. Merchants are solely responsible for all credit decisions made using or alongside Trust Score information. CredSetu accepts no liability for credit decisions or losses arising from reliance on Trust Scores.
Credit limit range disclaimer
Where CredSetu displays a typical credit range for a Trust Score band, this range is informational only and is not a recommendation, guarantee, or endorsement of any specific credit amount. The merchant makes the final credit decision in every case.
3. Merchant Conduct Obligations
Merchants agree to:
- Enter transaction data accurately and in good faith
- Use any customer contact information only for legitimate recovery communication — never for harassment, threats, or repeated contact beyond what is reasonably necessary
- Follow RBI-style fair-practice guardrails in all customer contact: no contact before 8:00 AM or after 7:00 PM, no misrepresentation of identity or legal authority, and no contact with the customer’s employer, family, or references except where the customer has provided that contact for reminder purposes
- Not use the platform to record, transmit, or imply information about a customer that CredSetu has not independently verified
A merchant found to be in serious or repeated breach of these obligations may have their account suspended or terminated at CredSetu’s discretion. Automated in-app reminder tooling is planned — see Section 8, Planned Features.
4. Data Boundary — No Sharing With Lenders
CredSetu does not, and will not, share Trust Score data, ledger data, or any merchant- or customer-level financial information with any bank, NBFC, or RBI-regulated financial institution for the purpose of making a lending, credit, or underwriting decision, except where CredSetu has obtained the required Credit Information Company licence or operates through a licensed CIC intermediary structure, and has separately notified and obtained fresh consent from affected users before doing so.
5. Intellectual Property
All software, algorithms, the Trust Score methodology, the CredSetu name and marks, and all other intellectual property in the CredSetu application belong to CredSetu Technologies Private Limited. Nothing in these Terms transfers any ownership of CredSetu’s intellectual property to a merchant or customer. A merchant retains ownership of the raw transaction data they enter (their own business records); CredSetu is licensed to process that data solely as described in the Privacy Policy, and this licence ends on account closure subject to the retention schedule there.
6. Fees
CredSetu does not currently charge fees for ledger and Trust Score access. A pay-per-successful-recovery fee will apply once automated payment reminders launch (see Section 8, Planned Features), will be displayed in-app at the time of use, and any future fee change will be notified in-app at least 15 days before it takes effect.
7. Suspension and Termination
Either party may terminate an account at any time. CredSetu may suspend or terminate an account immediately, without notice, for breach of Section 3, fraudulent data entry, or unlawful use of the platform. On termination, a merchant’s ledger data remains available within their account for 90 days, after which it is retained only per the schedule in the Privacy Policy. CredSetu does not lock or withhold a merchant’s own ledger data as a condition of continued payment.
8. Planned Features
The following are planned but not yet active in the CredSetu app. No merchant or customer is currently bound by terms specific to these features, and none of the mechanics below are in effect until launch:
- Automated payment reminders. Reminders will be sent via SMS and/or WhatsApp on the merchant’s behalf, subject to the fair-practice guardrails in Section 3, and will carry the pay-per-recovery fee described in Section 6.
- Vouchers. A Voucher will be a customer’s optional, explicit undertaking — given through active in-app acceptance, not a default or implied action — to support repayment of a specific credit transaction up to a stated amount. No voucher relationship will exist until the voucher-giver actively accepts. Planned limits include a maximum of 3 active vouchers per person, a cooling-off period before a voucher takes effect, a 6-month block on vouching for others after being vouched for, and a 30-day withdrawal notice period (withdrawal will not reverse score effects already incurred).
- Cross-merchant contagion alerts. Alerts will be presented as probabilistic signals, not factual assertions, and shown only to a merchant with whom the same customer is independently transacting. A customer will be able to dispute an alert at any time; on dispute, alert generation for that customer will pause immediately, and the matter will be resolved within 15 days. This feature will require its own separate, explicit customer consent, distinct from consent to the ledger or Trust Score features generally.
- Score-check notifications. Customers will be notified when a merchant checks their Trust Score.
These Terms will be updated with the full mechanics of each feature, and fresh, explicit consent (for customers) or agreement to updated conduct obligations (for merchants) will be requested, before any of them go live.
9. Limitation of Liability
To the maximum extent permitted by Indian law, CredSetu’s aggregate liability arising from use of the platform is limited to the fees paid by the merchant in the three months preceding the claim. CredSetu is not liable for indirect, consequential, or special damages, including business losses arising from a merchant’s own credit decisions.
10. Indemnification
Merchants agree to indemnify CredSetu against claims arising from data the merchant entered inaccurately, in bad faith, or in violation of Section 3.
11. Dispute Resolution and Governing Law
These Terms are governed by the laws of India. Disputes will first be addressed through good-faith negotiation via the Grievance Officer (grievance@credsetu.in). Unresolved disputes are subject to the exclusive jurisdiction of the courts at Buldhana, Maharashtra and the Nagpur Bench of the Bombay High Court, or resolved by arbitration seated at Buldhana under the Arbitration and Conciliation Act, 1996.
12. Force Majeure
Neither party is liable for delay or failure to perform obligations caused by events beyond reasonable control, including but not limited to natural disasters, internet or telecom outages, or government action. Where CredSetu has verified a regional disruption (for example, drought or flood) affecting customers in a given area, Trust Score calculations for that area may be adjusted accordingly.
13. Changes to These Terms
We may update these Terms from time to time. Material changes will be notified via in-app notification at least 30 days before taking effect, except for pricing changes, which are governed by the 15-day notice period in Section 6.
14. Contact
Questions about these Terms: support@credsetu.in